Privacy Policy

Effective as of: 24 August 2025

Trueframe Studio Oy (“Trueframe”, “we”, “us”) is committed to protecting your privacy and ensuring the lawful and transparent processing of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, software platform, and website, in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish and EU data protection laws.

1. Who We Are

• Controller: Trueframe Studio Oy
• Business ID: 3561539-8
• Address: Helsinki, Finland
• Email: [email protected]

For some processing activities (e.g. hosting, analytics, payments), we may act as a data processor on behalf of our customers. In such cases, our customers are the data controllers and we process personal data according to a separate Data Processing Agreement (DPA).

2. What Data We Collect

We may collect and process the following categories of personal data:

• Identification data: name, company name, contact details (email, phone, billing address).
• Account data: login credentials, user preferences.
• Payment data: processed securely via Stripe; we do not store full credit card details.
• Customer content: data, images, text, and other materials uploaded or shared by customers.
• Technical data: IP address, browser type, device information, usage logs.
• Support data: messages, emails, or tickets sent to our support team.